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CarStrel

Dispute Resolution

Fair & Shielded Resolutions

When vehicle condition disputes arise, CarStrel guarantees neutral arbitration and locks your held SafePay payment securely until a fair ruling is settled.

STEP-BY-STEP PROCESS FLOW

1. File Claim

If a vehicle is misrepresented or transaction details fail, open a dispute immediately from your yard dashboard within 48 hours.

Neutral 5-Day SLA Payout Guarantee
CLAIM OPENEDCase #DS-4091

Dispute Reason: Significant Misrepresentation

"The chassis number on the physical vehicle does not match the verified NTSA logbook provided."

What are your guarantees?

Select your transaction role below to inspect active logs and rules.

Buyer Safeguards & Requirements

If you receive a vehicle that differs from its advertised state or chassis registry, SafePay protects you:

  • Report vehicle discrepancies within 48 hours of meeting the seller.
  • Provide mechanical or logbook matching proof to our support desk.
  • Held deposits are 100% frozen instantly to prevent seller deal leaks.
  • Full platform refunds on confirmed chassis registry mismatches.
ARBITRATION FEEDUpdated Just Now

Case ID: #DS-901B

Toyota Vanguard (KDJ 104M)

Evidence Review Stage85% Complete

Active Verdict Timeline:

Compliance Officer assigned: Assigned Officer Sarah W.

Evidence Review SLA: Verdict expected in 24 hours.

Have an active dispute to report?

Open your yard dashboard, select the specific transaction ID, and click "Open Dispute Claim". Our compliance team is notified instantly.

Email Support

disputes@carstrel.com

Phone Desk

+254 700 152 233